Is your system ready for the AJPME Courseware? Run the Course Diagnostic Test to find out.
 
 

Unable to find help on the FAQ page? Submit a Technical Support Request Form to the Tech Support Team.
 
 
  Problems/Solutions
   
  PROBLEM: I was in the middle of an exam and I lost my connection to Blackboard. When I log back into Blackboard, I am locked out of the exam.
  SOLUTION: Notify your instructor. He or she can remove the lock so you can complete your exam. If your instructor is not available, you can notify the Technical Support Team. They are also able to remove the lock on your exam.
   
  PROBLEM: My lesson will not start. The screen says "Loading...", but the lesson never appears.
  SOLUTION: The java plug-in needs to be installed. You will need to enable ActiveX in your browser settings to download and install Java. Also, you need administrator privileges on your PC to install Java. If you prefer to install Java manually, go to the Download Browser and Plug-ins section below, and download and install the Java 2 Runtime Environment.
   
  PROBLEM: The videos in the lessons are not working.
  SOLUTION: The Flash plug-in needs to be installed. Go to the Download Browser and Plug-ins section below, and download and install the Macromedia Flash Player.
   
  PROBLEM: I am unable to open the lesson readings.
  SOLUTION: The Acrobat Reader plug-in needs to be installed. Go to the Download Browser and Plug-ins section below, and download and install the Adobe Acrobat Reader.
   
  PROBLEM: I am getting a "SCORM Persistence" error or JAVA error when I try to start a lesson.
  SOLUTION: Your network hardware firewall is preventing the lesson from running. If you have a personal firewall installed (ex. Norton Internet Security, McAfee Personal Firewall, etc.), temporarily disable your firewall when taking the lessons. If the firewall restrictions are on your network, you need to contact your network administrator to adjust your firewall settings.
   
   
  PROBLEM: In the SCORM player, I am not getting the navigation menu on the left hand side of the screen.
  SOLUTION: Occasionally, a lesson will open with the navigation menu hidden. It is actually there but it is minimized. Try dragging the left end of the browser window to enlarge the frame containing the navigation menu. The navigation menu will be restored.
   
  PROBLEM: While taking a lesson, I stepped away from my computer for a long while. When I returned to my computer and tried to continue with the lesson, I got an error message.
  SOLUTION: Your Blackboard session has timed out. You need to return to the Blackboard login page, and log back into the system.
   
  PROBLEM: When I am taking a lesson, my computer locks up and other "strange" things happen.
  SOLUTION: Make sure your operating system and internet browser are up to date. You can run Windows Update for the latest service packs and patches by clicking here. Make sure to temporarily disable all personal firewall and pop-up blocker software while taking the online courseware. Also, make sure your computer passes the Course Diagnostic Test. You can download plug-ins in the Download Browser and Plug-ins section below.
   
   
  Additional Issues
   
 
  1. How can I get help using Blackboard? Read the Blackboard User Manual.
  2. My personal information in the "Ask a Colleague" area is incorrect. What should I do? Contact technical help.
  3. Where can I find due dates for my homework assignments? View the Course Roadmap.
  4. If you are navigating the course and find content in one of the lessons is inaccurate. Use the change request link on the bottom left of each page.
 
Internet Browser and Plug-in Downloads
   
  If you need the latest Internet Explorer and/or other plug-ins, they are available to download here.
  Installation instructions: Download installation files, unzip files (if necessary), run the ".exe" setup file, and follow on-screen prompts.
   
  Microsoft Internet Explorer
  Java Runtime Environment
  Adobe Acrobat Reader
  Macromedia Flash Player